Support Services Communications and Web

Telephone service and operating hours:
Manned telephone and operating hours are 9am – 5pm Monday to Friday AEST excluding all public holidays within Australia.
Emergency after hours service is available by phone, or you can leave a message for a Harrisontech member to contact you.

Unless you have a specific warranty claim or a support agreement in place, then all support requests are chargeable. Support is to be purchased by way of ticket in advance prior to ant works being carried out. All support tickets purchased are valid for 12 months from date of purchase.

 

Purchase a Support Ticket below:

Two (2) Hour Support Ticket – charged in 15 minute increments:

Enter your business name here
$196 + GST

Three (3) Hour Support Ticket – charged in 15 minute increments:

Enter your business name below
$294 + GST

Five (5) Hour Support Ticket – charged in 15 minute increments:

Enter your business name below
$490 + GST

Eight (8) Hour Support Ticket – charged in 15 minute increments:

Enter your business name below
$784 + GST

Web related services:There are two (2) types of Support:

1. Any issues relating to our equipment/hardware or code own development is our responsibility and is at our cost. Our services are managed and monitored 24/7. We will support our systems and hardware supplied to you 24/7 (at no charge). For after hours support our ticket system must be used unless you have purchased a support package and have been issued a phone PIN number (charges apply). Emergency phone message support options are available after hours, however support charges will apply if you elect to speak to a representative (no exceptions). Frequently Asked (web related) Questions can be obtained by clicking here.

2. Changes required and job requests such as email, how to do, add, edit and training is chargeable and requires you to purchase a support package. For any self edit systems purchased; should you require our staff to perform work requests and duties on your behalf charges will apply at our standard IT rates.

Phone and communication services:
1. There is no free support on phone systems and services unless otherwise stated or shown in a signed agreement. All support users must have a pre-paid support package and can utilise their support options as per their package selected. After hours phone support is available by entering your phone PIN number which is issued when support packages are selected (charges apply). For questions regarding your phone system or communications you can submit a support ticket.

For all services we provide, we do offer managed services where your monthly fee covers all support requests. Alternatively you can purchase a support package which is chargeable in 15 minute increments during business hours and double increments after hours

Support Ticket Service:
We recommend using the support ticketing system – available 24/7.


Click ticket to enter support ticket service

E-mail Support:
You can e-mail our support team directly below:

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